Questions & Support

Take a look at most common answers but if you still no luck, feel free to contact us for support.

Frequently Asked Questions

Most frequent questions and answers

imatco is a video production studio that provides users with Stock Footage and motion graphics templates. We offer our extended video gallery to the most popular online digital markets including our own video platform.

Yes, take a look at our Stock Footage gallery. Our footage is recorded in 4K and HD.

We offer video customization and video on demand for our clients. As well as produce footage exclusively for your needs. If you wish to save time, we advice using our “Video Packs” and “Templates” easy to customise, they include detailed instructions.

We accept Paypal and credit card payment through Paypal.

Your credit card company may have declined your transaction. Please call the number on the back of your card to find out why it was declined. As a security precaution our system will lock out your IP address for several hours after 3 denied attempts.

In this case, please try using the PayPal option at checkout to process your card (you do not need a PayPal account to use this option). Once on the PayPal payment page select “Don’t have a PayPal account?” and then process your credit card (Visa, Mastercard, AMEX, Discover).

As soon as your transaction has been processed you are immediately transferred to a download page. Additionally a link is automatically sent to the email address you provided. If you did not receive the download instructions by email please check your “Junk” or “Spam” folder – it may have landed there.

Also if you have a imatco.com account you can retrieve the download link in the ‘My Account’ section. Typically order confirmation emails are sent within a few minutes of purchase. If you have not received an email with download link within 20 minutes of your purchase, please contact us. We will correct the situation as quickly as possible.

Once you have purchased and downloaded a product from our site, imatco cannot offer a refund unless an error has occurred. That said, please let us know if you need assistance with any product. We’re more than happy to help.

All purchases from imatco are covered under our Unlimited License. See the full licensing agreement here.

Our licensing permits usage of imatco products in a personal or professional context for yourself, your clients or your employer. imatco products may not be sold by themselves, transferred, bartered, traded, shared, leased, or given away to any other party and the license may not be subleased to a third party.

imatco products cannot be resold except to the extent that is embedded in your own work as part of a finished end product.Please see the license agreement for further information. If uncertain please ask at contactimatco@gmail.com.

Our license allows for usage in an unlimited number of video projects, even if they are for different clients or companies. Advertisements, film, television, corporate – you’re clear to use our templates in any video project. You just can’t resell or distribute the template files!

The invoice for every order can be found in your imatco account history. Login to imatco and click on your username (top-right of the screen). Then click on “My Account”, then “My Orders”.

No. They would need to purchase the template. Licenses are issued at purchase to a person or company/organization and cannot be transferred, bartered, traded, shared, leased or given away to any other party.

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Still have questions? Give us a shout. We're happy to help.